Topic Overview:
In today's rapidly evolving landscape - where employee engagement is crucial amid the challenges posed by the pandemic and the Great Resignation - prioritizing employee health services has become imperative for organizations striving to attract and retain top talent. This workshop brings together insights from industry leaders and transformative case studies to explore how digital transformation can revolutionize employee health services. By the end of this three-part workshop, participants will gain actionable insights into leveraging digital tools to optimize employee health services, enhance operational efficiency, and foster a culture of health and safety in the workplace.
Transforming Employee Health Services: A Digital Journey with Baylor Scott & White Health System (BSWH)
Presenters: Kimbrea Smith, MSN, RN, Kathy Maltchev, OTR/L, MPH, and Julianna Giordanella
In response to the challenges posed by the pandemic and the increasing competition to attract and retain top talent, organizations are prioritizing employee health and safety services. However, managing these services effectively amidst technical, operational, and compliance challenges remains a significant obstacle for many. This session offers a deep dive into BSWH's transformative journey to digitize employee health services. By focusing on enhancing data management, optimizing service delivery, and prioritizing the user experience, BSWH achieved remarkable business outcomes, including improved user experiences for new hires and hiring managers, as well as optimized workflows for the employee health services team. Through real-world examples and insights, the presenters, in collaboration with Cority, will explore the transformative potential of leveraging digital tools to manage employee health processes. Attendees will gain valuable insights into how employee health clinics can optimize the planning, design, implementation, management, and evaluation of comprehensive employee health programs, ultimately enhancing operational efficiency and increasing clinic throughput.
Objectives:
1. Review common challenges impacting frontline engagement and organizational productivity.
2. Explore how a centralized electronic health record system improves health and safety programs and can drive employee performance and organizational culture.
3. Identify best practices in engaging the frontline in health and safety programs.
Elevating Occupational Health Excellence through Digital Transformation
Presenters: Moira Heilmann, and Diana Cox
Experience the transformative journey of the University of California (UC) healthcare system. Facing fragmented inspection processes across five facilities, UC sought solutions to streamline risk management and ensure regulatory compliance. This presentation outlines UC's collaboration with employee health and safety directors and Risk and Safety Solutions to develop a unified platform equipped with mobile capabilities and standardized data collection, facilitating comprehensive data access and enhancing performance monitoring across facilities. Outcomes were impressive, with expedited risk resolution and streamlined compliance processes. UC Davis Health achieved notable safety goals in record time, showcasing the effectiveness of their efforts. Looking ahead, UC continues to leverage technology such as artificial intelligence and machine learning to maximize efficiency and mitigate risks. Their journey serves as a compelling case study, emphasizing the transformative power of digital solutions in driving positive change in healthcare.
Integration and Implementation of Technology and the Impact on Associate Health
Presenters: Nicole Souza, DNP, RN, Caryn Williams, and Hannah Hamilton, MSN, RN
In an era where technology plays an increasingly pivotal role in healthcare, the integration and implementation of digital solutions can have a profound impact on associate health. This session underscores the benefits of technology adoption and how it can be harnessed effectively within your profession. Attendees can expect to gain insights into how technology enhances accessibility, reporting compliance, accuracy, and legibility of reporting, thus reducing organizational risk. Through real-world examples and practical demonstrations, the presenters will illustrate how technology streamlines processes such as scheduling appointments, saving time, increasing efficiency, and ultimately boosting productivity.
Objectives:
1. Explore how technology increases accessibility to healthcare resources.
2. Discuss the role of technology in increasing reporting compliance, accuracy, and legibility.
3. Understand how technology can reduce organizational risk.
4. Examine how technology-driven requirements prior to scheduling appointments can enhance efficiency and productivity.
5. Evaluate the impact of decreased correspondence on scheduling and overall workflow efficiency.
Kimbrea Smith is a distinguished alumna of Baylor University, where she completed her undergraduate studies, and the University of Texas at Arlington, where she earned her Master of Science in Nursing. As an emerging nursing leader, she has demonstrated exemplary leadership skills at BSWH, particularly in navigating the challenges posed by the COVID-19 pandemic. In her role as head of the employee health department, she has not only spearheaded critical response efforts but also orchestrated multiple system-wide health campaigns aimed at promoting employee wellness. With a keen eye for innovation, she played a pivotal role in the implementation of BSWH's first employee health database, serving as a functional consultant. Her dedication to service excellence extends beyond crisis management, as she oversees the seamless onboarding of 15,000 new hires annually, ensuring that each staff member is equipped to deliver high-quality care. Through her strategic vision and commitment to advancing healthcare practices, Smith aspires to leave an indelible mark on the field.
Kathy Maltchev is a recipient of the Dean's Scholastic Award and Certificate of Recognition for Excellence in Environmental Health Sciences from Tulane University. She has spoken at multiple national conferences and has authored peer-reviewed journal articles and textbook chapters related to safety-wellbeing integration and fitness for duty. Over the last 20 years, she has coordinated global wellness initiatives, developed and deployed comprehensive safety programs, and managed an occupational health clinic at the largest U.S.-based single site employer during the midst of the COVID-19 pandemic. With a passion around use of integrated data to maximize worker safety and health, Maltchev now assists organizations looking to increase efficiency and inter-departmental coordination through use of technology.
Lisa Vasek holds a degree in Computer Science from Temple College and has 18 years of Human Resources experience, with a specialization in HR technology over the past seven years. She has also held certifications as a Professional of Human Resources (PHR) and Senior Professional of Human Resources (SPHR). During her tenure at Baylor Scott & White HR, Lisa contributed to several major projects, including the upgrade to PeopleSoft 9.2, making Baylor Scott & White the first U.S. customer to implement this version. She was also involved in the project to integrate the Baylor and Scott & White legacy systems into consolidated IT solutions, including PeopleSoft, Taleo, and Taleo Onboarding (Transitions).
In 2019, Lisa transitioned to a consulting role with UnitedHealth Group, where she worked on a significant international project aimed at consolidating HR platforms across their South American operations. Her primary focus was the integration of systems from PeopleSoft to SAP EC and SAP ECP.
Two years ago, Lisa returned to Baylor Scott & White as a Program Manager to implement the organization's first Employee Health system, Cority. In this role, she successfully implemented 17 interfaces and multiple enhancements to improve nursing workflows and enhance the candidate and employee experience. In her current role as Manager, Information Systems Strategic, she continues to lead initiatives to grow and enhance the Cority platform for Baylor Scott & White.
Moira Heilmann is a Healthcare Business Development Manager at Risk and Safety Solutions (RSS). She is responsible for the growth of the RSS healthcare client portfolio. Working with the sales team, she aids in developing mutually beneficial proposals, negotiating contract terms, and communicating effectively with stakeholders. Before her current role, she worked as a Scrum Master, Business Analyst, and Product Owner for various products since being at RSS. Heilmann is a seasoned professional with over 30 years of experience in the healthcare industry's public and private sectors, specializing in biomedical engineering. She has numerous publications on subject matters, including cochlear implants and orthopedics.
Diana Cox is the Associate Director for Business Development and Strategy for Risk and Safety Solutions (RSS), which develops creative, web-based solutions for improving safety and compliance in laboratories, hospitals, industrial shops, and more. She works closely with safety professionals nationwide to determine product needs and potential efficiencies. She ensures the successful implementation of the RSS software at the enterprise and individual entity levels.
Nicki Souza has 16 years of nursing experience and started her career in cardiac care. She transitioned to clinical informatics focusing on electronic health implementations for approximately five years. She advanced her career and professional education, receiving a Master of Nursing with a focus on healthcare informatics and became a policy and procedure informaticist. Shortly after, she completed her Doctorate in Nursing Practice focused on strategy initiatives. Souza assisted the organization and employee health department to standardize processes, policies, and documentation.
Hannah Hamilton has been in nursing for 14 years. Her experience includes intensive care, case management, hospice, and occupational Health. She is passionate about measures that can be taken to ensure the health of both the hospital staff and the patients served. Hamilton is an advocate for technological innovations in the workplace, as healthcare is always evolving.
Caryn Williams is responsible for the administration, operation, and strategic oversight of a team supporting approximately 8,000 employees, She is the Director of Occupational Health and Safety Services at CHRISTUS Healthcare facilities located in Louisiana and Southeast Texas. In her previous role, she managed nursing services for a 28-bed cardiac stepdown unit where her leadership was instrumental in expanding the unit's capacity to 40 beds while achieving improved quality outcomes. Recognized for her exceptional leadership in 2019, Williams was selected to attend the prestigious CHRISTUS Health Leadership and Ethics Academy, which prepares high-performing leaders for executive leadership. As a nurse of 13 years and a Certified Clinical Nurse Leader, she maintains her personal commitment to the growth, development, and pursuit of excellence in the nursing profession.